Overview
BackerLift operates as a neutral platform that connects independent project creators with supporters. We aim to provide a clear, fair approach to refunds. The terms below explain when refunds may be considered and the responsibilities of both supporters and creators.
For Supporters / Backers
All pledges made through BackerLift are generally final. Refunds are only considered if:
- The campaign was canceled before reaching its stated funding goal.
- After review, the project creator is confirmed to have materially breached our Terms of Service (e.g., fraud or other serious misconduct).
- The campaign is determined to violate applicable laws or regulations.
BackerLift does not automatically issue refunds in other cases (such as delays, change of mind, or dissatisfaction with a delivered reward). If you have concerns, please contact the project creator first to seek a resolution.
Important: BackerLift does not hold or control creators’ inventory or fulfillment. We cannot guarantee refunds on behalf of creators except where required by law.
For Project Creators
Creators are responsible for administering any refunds they choose to offer. If you issue refunds:
- Process them through the original payment provider (e.g., PayPal, Stripe, or another processor).
- Notify affected supporters promptly and clearly (email and project updates are recommended).
- Update your project page with refund-related information so all supporters are informed.
Refunds issued voluntarily by creators do not change BackerLift’s platform or transaction fees. Such fees remain non-refundable.
Disputes & Mediation
If a dispute arises between a creator and a supporter, BackerLift may offer facilitation and suggested next steps. However, we cannot guarantee outcomes or enforce refunds. Our role is to provide a secure, transparent marketplace; we are not responsible for fulfillment, logistics, or compensation beyond what is required by law.
Legal Rights & Limitations
Nothing in this policy limits your statutory rights. Where applicable law mandates refunds or other remedies, those laws take precedence over the terms stated here.
Contact
Questions about this policy or a specific dispute? Reach us at info@backerlift.com.